TEAM COACHING &
MYSTERY GUEST
We are one thing above all else in these services: DISCRET! Using a mystery guest or coach can quickly lead to misunderstandings among managers and employees.
Our services are always constructive and are used where compliance with standards, the review of new concepts or the improvement of team performance are concerned.
The Culinary Agency has a variety of tools and coaching programmes at its disposal and will support your company individually.
Mystery Guest Module
Modul 1
Restoration &
Outlet analysis
All relevant factors are evaluated and analysed, from the reservation to the reception to the departure of the establishment. Different factors play a role, for example hospitality, wine advice, food offer and serving temperature as well as price / performance.
Modul 2
The full
guest experience
These modules are specially designed for accommodation establishments. The overall experience is documented from the guests' point of view, followed by constructive discussion and joint development of strategies for operational optimisation.
Coaching Module
Modul 1
Process &
Workflow
For satisfied employees and resource-saving business management, we develop, analyse and optimise your workflows and in-house work processes and implement them with your team.
Modul 2
Team Coaching -
Front & Back of the House
Our many years of expertise in top gastronomy and the hotel industry enable us to coach and train your teams or individuals such as chefs in a competent, goal-oriented and enjoyable way. Your employees and teams will grow together and beyond themselves - your guests will love it and thank you.
Modul 3
Events &
Offer planning
If you need help with the planning and realisation of an event of any kind or size, or with the development of a customised offer plan, we will be happy to assist you with our many years of experience.